Payments are processed in KES for Paystack and USD for PayPal. The exchange rate is approximately 1 USD = 131 KES.
General Questions
What services do you offer?
I offer a range of virtual assistant services including administrative support, graphic design, content creation, social media management, e-commerce support, and video editing. Each service is available on an hourly basis or as part of a monthly retainer package.
What are your working hours?
I work Monday through Friday, 9 AM to 6 PM EST. For retainer clients, I offer flexibility outside these hours. Response time is guaranteed within 24 hours during business days.
Do you work with international clients?
Yes! I work with clients from around the world. All communication is conducted in English, and payments are processed in KES for Paystack and USD for PayPal.
How do we get started?
Simply book a free 30-minute consultation through the contact form. We'll discuss your needs, and I'll create a customized plan. Once you're ready, you can book services directly through the website.
Pricing & Payment
How does hourly billing work?
Hourly services are billed based on actual time worked. You'll receive a detailed timesheet showing tasks completed. Minimum billing is 1 hour, and you can book as many hours as you need.
What's the difference between monthly and yearly plans?
Monthly plans are billed each month. Yearly plans are billed upfront and include a 20% discount (equivalent to 2 months free). Both include the same services - it's just a payment preference.
What payment methods do you accept?
Payments are securely processed via Paystack and PayPal. All major credit and debit cards (Visa, Mastercard, American Express) are accepted.
What is your refund policy?
For hourly services, no refunds for completed work. For monthly retainers, prorated refunds for unused time. Yearly plans are prorated minus a 10% processing fee. Your satisfaction is guaranteed - if you're not happy, we'll make it right.
Process & Communication
How do we communicate?
I typically communicate via email for most clients. For retainer clients, we can use Slack, Zoom, or your preferred platform. Weekly check-ins are included with Standard and Premium packages.
What is your typical response time?
I guarantee response within 24 hours during business days. Most emails are answered within 2-4 hours. Premium clients receive priority response within 2 hours.
How do you track time?
I use time-tracking software to log all hours worked. You'll receive detailed reports showing time spent on each task. This ensures complete transparency.
Is my information kept confidential?
Absolutely. I sign NDAs if required and treat all client information as strictly confidential. Your privacy and data security are top priorities.
Technical Questions
What tools do you use?
I'm proficient in Google Workspace, Microsoft Office, Trello, Asana, Slack, Zoom, Canva, Adobe Creative Suite, and many other tools. I can adapt to your preferred platforms.
How do you handle data security?
All data is handled with industry-standard security practices. I use encrypted connections, secure file sharing, and never store sensitive information longer than necessary.
How do we share files?
I typically use Google Drive, Dropbox, or secure file transfer services depending on your preference and the sensitivity of the files.
Do you offer technical support?
Yes, I can assist with basic technical tasks, website updates, and troubleshooting. For complex technical issues, I'll help coordinate with your technical team.
Still have questions?
I'm here to help! Reach out and I'll get back to you within 24 hours.
Contact Me